According to a recent survey, it seems as though the level of customer satisfaction for most airlines is improving with Southwest Airlines at the top of the list for the 17th year in a row. United Airlines brings up the rear. The survey was conducted by interviews with various passengers who were asked about the flight attendants, the food received and the overall flight experience. It seems as though the biggest problem people have with the airlines and flying in general are the fees that are now charged for items that were previously free, such as checked luggage.
The survey results showed that Southwest also have the friendliest flight attendants with the least-friendly flight attendants voted from United Airlines and American Airlines. When looking at the survey results for items that passengers are willing to pay extra for, it came up with extra legroom, internet access, and alcoholic drinks.
As far as the best and worst airline food, passengers only had one thing to say about it, which they would say to the CEO of their favorite airline, “feed us food that you’d eat yourself”. However, the absolute worst food of all the airlines voted over the last 12 months was Delta/Northwest followed by United and American.
However, according to the Satisfaction Index who also ran a study, that the overall customer satisfaction will soon decrease, as flights are getting busier and busier with carry-on’s expected to cause delays and congestion. Airlines are also putting up their fares which customers will find unsatisfactory.
As the airline industry is picking up and air travel is becoming more popular again, there are plenty of spots available for air flight attendants, pilots, cabin crew, baggage handlers, ticket agents, and technicians among other airline jobs. You will have to have certain qualifications for many of the airline jobs, but you can learn all about this in the Airline Job Finder members’ area.
You will also be able to research each job in detail that you can get with an airline including government aviation jobs. You will find out what the working conditions are like, what the hours are like, what benefits are included in your job such as dental, paid leave, paid sick leave, vision and prescription insurance, retirement plans, flexible spending accounts, and accidental death and dismemberment coverage, as well as free airfare for you as an employee of the company as well as your immediate family. You will normally also be offered a discounted airfare for you and your immediate family if you travel on another airline.
The great thing is that most or all of these benefits start from your first day working for the airline. This is an exciting and interesting career in be in and you will have the opportunity to travel to various destinations that you have always wanted to visit free of charge. If you want to learn more and become a member, make sure that you visit Airline Job Finder right away.
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